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Customer Service

Exchange/Return Policy

We are happy to exchange any product that is in new (unused) condition. Perhaps you'd like a different size or color. You may also change styles and pay the difference for the new item. Just mail them back to us, with a note about what you need inside the box and $10.00 to ship them back to you. Please include your telephone number so that we may call you with any questions we have and we will send them back to you ASAP. No cash refunds are given. In the case of a return, we will issue a credit for the value of the purchased items (not the shipping cost) and it is good for 12 months from the date of issue.

Guarantee

All of our leather products are machine washable with a gentle soap and come with a one year quality guarantee for defects in workmanship or materials. Just mail them back to us, with a note about what you need inside the box, including your telephone number. We will repair or replace the item and send them back to you right away.

Wash/Care & Fitting Information Click Here.


Contact Us

We are more than happy to provide additional information about our American made products. For pricing details, available styles, ordering information, or any other questions you have, contact us through the form below.

Please be sure to include your name, email, phone, and the specific service or product in question. You will receive a confirmation after submitting the form, and we will respond as quickly as possible for your satisfaction.

For complete prices and information about the products on this page, please go to our Shop Now or contact us.

To visit us at our workshop in Bodega Bay, California, is BY APPOINTMENT ONLY. Please feel free to contact us via phone or email with questions you may have or to make an appointment for a consultation.

Phone

Call: (707) 875-8933

Email

info@windwalkers.net


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